Claim Complains / Grievance

In case you are not satisfied with the decision taken on your claim then you may contact our Customer Services Department at Allianz EFU Head Office via phone 111-Help (021-111-435700) or 111-Health (021-111-432584) during office hours, email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or mail at the office address. The contact details are mentioned in the claim form.

In case you are still not satisfied with the decision of the above office, or have not received any response within three (3) working days, then you may contact the following official for resolution:

Head of Claims Department
Allianz EFU Health Insurance Ltd.
D 136, Block 4,
KDA Scheme 5,
Clifton,
Karachi 75600
Phone: 111-HEALTH (111-432 584)
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We are just a call away
021-111-HELP-00